Session Details

• Session 1: Training and Career Development for Front Line Support
• Session 2: Making the Grade: How to Measure the Quality of an IT Department
• Session 3: Too Small for ITIL? A View from the Trenches
• Session 4: Emergency Planning and Communication Techniques
• Session 5: An Update on Internet 2: Unexpected, Elegant Outcomes
• Session 6: Disaster Recovery: A Regional Approach

Session 2: Making the Grade: How to Measure the Quality of an IT Department
Paul Dupree, CIO Asbury College
Tuesday, December 18, 3:00 to 4:30 pm ET
Do you know if you are improving and growing as a department? Do you need a way to measure your IT functions in a way that highlights what you can do to get to the next level of quality? Find out how you can measure your own IT group's quality and move your group to new levels simply by communicating this new 5 point scale with everyone in your group.   Click here to view the recording of this live webinar.  For a copy of just the Powerpoint file used for this presentation, click here.
 

Session 3: Too Small for ITIL? A View from the Trenches
Rick DeVries, Calvin College Technology Integration
Tuesday, January 15, 3:00 to 4:30 pm ET
So you have learned enough about ITIL to know it's a big deal. But does it make sense for your organization? It seems that it is designed for those big IT shops. Your department is still small enough that everyone knows what the next person had for lunch today. Getting a request authorized takes nothing more than a quick over-the-wall conversation. Does it make sense to even consider an ITIL project with limited personnel and an even more limited budget? This session will consider ITIL for smaller organizations by taking a look at the ITIL journey so far at Calvin College.  Click here to view the recording of this live webinar. For a copy of just the slides used for the presentation, click here.

Session 4: Emergency Planning and Communication Techniques
Dave Tindall, Seattle Pacific
Tuesday, February 19, 3:00 to 4:30 pm ET
Last year's tragedy at Virginia Tech reminds us of the importance of planning on how to deal with a campus-wide emergency. Whether an act of nature, a potential human tragedy or even a highly publicized event or controversy -- campuses must have a plan and buy-in from senior leadership about how to manage and guide the institutional response in the heat of a crises. Seattle Pacific University will share their Emergency and Crisis Management Plan. Discussion will include what's been learned, new or emerging best practices, what financial resources are at risk and what technology resources are required. There will be a focus on techniques for communization with faculty, staff and students in the middle of a crisis.  Click here to view the recording of this live webinar.   For a copy of just the Powerpoint file used for this presentation, click here.

Session 5: An Update on Internet 2: Unexpected, Elegant Outcomes
Bill Doyle, VP for IT Services
Bethel University
Tuesday, March 18, 3:00 to 4:30 pm ET
The private colleges of Minnesota are creating a private, 1-gigabit network to leverage resources, decrease Internet costs and gain flexibility for collaborative projects. This initiative also enabled Bethel to reduce its costs for commercial Internet access to 25% of previous rates. Perhaps your institution's pocketbook can benefit from this information.   Click here to view the recording of this live webinar.  For a copy of just the Powerpoint file used for this presentation, click here.

Session 6: Disaster Recovery: A Regional Approach
Russ Leathe, Director of Networking and Computing Services, Gordon College
Tuesday, April 15, 3:00 to 4:30 pm ET
Currently colleges are faced with two threats: natural and man-made disasters. As we have learned from recent events, communication planning is key. Gordon College has put together a much needed communication plan which involves partnering with a managed service that provides communication via 3 vehicles; SMS, e-mail and voice. Maintaining institutional services during a disaster is important too. Imagine a campus without Internet, web services, email and ERP. We are partnering with a technology group and a sister CCCU school outside of our geographical area. We will serve as each other's "fail-over" sites. Join us to hear how we put the pieces together.  Click here to view the recording of this live webinar.  For a copy of just the Powerpoint file used for this presentation, click here.